The players in the energy industry are among those experiencing the most severe competition. As Felece Teknoloji, we stand by energy companies as their reliable business partner on their challenging journey to achieve business targets.

With a team of consultants possessing almost the same years of experience as the industry itself, we bridge a significant gap with the solutions we devise specifically for the dynamics of the energy industry. We make sure that you operate with high efficiency, effectively manage delicate cost balances, and carry out business processes in compliance with regulations. Thanks to our consultants with good command of the Energy Market Regulatory Authority (EPDK) regulations, we rapidly adapt our software to legal modifications and enable you to always operate up to date.

Through solutions offered with the know-how gained in many energy projects, we contribute to achieving fully integrated traceability and high efficiency with minimum effort and costs.

What we provide for energy companies

• By reducing the time to reach the required reports from days to hours, even seconds, we help you to make decisions quickly, based upon reliable and clean information.
• We help you to instantly monitor, control and report energy-specific data such as accruals, invoicing, collections, receivables, meter-reading, customer activities, and subscriber changes.
• By integrating all workflows related to customers and suppliers on the same system, we accelerate and facilitate your business processes, while also improving efficiency.
• We offer access to the entire system via smart mobile devices. Thus, we enable mobile management of business processes and benefiting from all advantages of a mobile business life anytime, anywhere.
• We offer the advantage of rapid adaptation to the changes in EPDK regulations.
• We help you to manage your field operations, which are important especially in distribution, more efficiently. We make sure that you have full control on your field, sales and service operations thanks to our SAP-based solutions customized according to your requirements.
• We implement an integrated solution that functions in all customer-interaction channels such as Customer Services Center, Call Center, online communication channels, transaction on these channels, or mobile applications.
• We contribute to establishing workflows that improve complaint management and related processes to increase customer satisfaction.
• With the SAP Marketing Cloud (Digital Marketing) product within the SAP Customer Experience solution portfolio, we help you to achieve optimum benefits through next generation customer-oriented applications such as identifying the right target groups and contacting customers at the right time with the right method. Machine learning-aided artificial intelligence in these solutions enables accurate analyses of customers’ past actions and designing new strategies accordingly.
• We help you to benefit from the digital organizational memory to digitalize all operational processes, thus improve your brand value even further, and offer products and services to your customers within the framework of a single vision.